Introduction

These Terms of Use govern your access to and use of Noropay Services. They apply to all users who access, register for, or use a Noropay Account or any related services.

You should read these Terms carefully and retain a copy for your records. By registering for or using a Noropay Account, you acknowledge that you have accepted and agreed to be bound by these Terms.

These Terms of use constitute a legal agreement between you and Noropay (hereinafter referred to as "Noropay or Noropay Utility," "we," "us," or "our"). By accessing, browsing, or using our:

• Website
• Mobile Applications
• Telephone services
• Electronic media (including email, social media, and text messages)

collectively referred to as the "Services"), you automatically agree to be bound by these Terms and acknowledge that you have read, understood, and agree to comply with all applicable laws and regulations.

No person other than you shall have any rights under these Terms of Use.

If you do not agree to these Terms, you must discontinue your use of Noropay Services.

Deposit Terms & Conditions

These Deposit Terms and Conditions apply to you in addition to the Noropay Account Terms of Use and any other applicable terms governing your use of Noropay Services.

You can upload funds by visiting the Website, logging into your Noropay Account and following the relevant upload instructions. You may be presented with a number of different upload methods, depending on which Payment Methods you have added to your Noropay Account and which Payment Methods are available in your country of residence. Upload methods are payment services provided by third party financial institutions (for example, the issuer of the payment card you use to upload funds or third party direct banking service providers) and are not part of our service.

If you choose to upload funds using a Payment Method that may be subject to a right to claim funds back (a "Chargeback") such as (but not limited to) credit or debit card or direct debit, you declare that you will not exercise such Chargeback other than for unauthorised use of the Payment Method or for a breach by us of these Terms of Use which would result in you having a right to a refund of the uploaded amount. Otherwise, you may not Chargeback any upload transaction or allow Chargeback of any upload transaction for reasons for which we are not responsible including (but not limited to) disputes with merchants for non-delivery of goods or services. We may also charge you a Chargeback fee of Euro 30.

If a chargeback or reversal of an upload transaction results in a negative balance in your Noropay Account, you will be required to repay such negative balance by uploading sufficient funds into your Noropay Account. Failure to do so is a breach of these Terms of Use. Repayment of the negative balance is due immediately without notice. We reserve the right, at any time, to send you reminders or to take other debt collection measures including but not limited to mandating a debt collection agency or solicitors or to pursue the claim in court.

Uploaded funds will be credited to your Noropay Account after the funds have been received by us. Some upload transactions, such as those by credit or debit card, direct debit or direct banking will be credited to your Noropay Account immediately, but are subject to reversal if the actual funds do not reach us within a reasonable time in which case we will deduct such reversed transaction from the balance of your Noropay Account. If your Noropay Account balance is insufficient, we reserve the right to require repayment from you.

For the purposes of an upload transaction through a Payment Method, we are an e-money issuer and will issue e-money in exchange for the uploaded funds. We will not be acting as a payment service provider when receiving such funds.

You may allow a merchant that you wish to pay through us on a regular basis (e.g. for a subscription service) to debit your Noropay Account for each recurring payment. In this case you authorise us to debit the Payment Method (e.g. your credit card or bank account) which you used to make the original payment also for each subsequent payment. In order to cancel recurring payments for the future, you should (i) contact us and (ii) notify the merchant from which you have purchased the goods or services that you have cancelled the recurring payment. You should not cancel or otherwise reverse such recurring transactions by simply contacting the issuer / account provider of the Payment Method (e.g. your credit card provider or bank) without following the cancellation steps mentioned, we will not be liable for any recurring payment(s) that are made before you have notified us of the cancellation and if your Noropay Account balance goes into negative balance as a result of such payment(s), you will be liable to repay such amount to us.

We will refund any past recurring payment(s) initiated by or through the merchant provided that (i) the original authorisation given to us or the merchant did not specify the exact amount of the payment and (ii) the amount of the payment exceeded the amount that you could reasonably have expected taking into account your previous spending pattern and the circumstances of the case. You must request such a refund within eight (7) weeks from the date the funds were debited from your Noropay Account. You agree to provide us with such information as is reasonably necessary to ascertain whether the conditions for a refund are agreed upon.

You must not make an upload through a Payment Method if you are not the named holder of that Payment Method. We take any violation of this requirement very seriously and will treat any attempt to use a Payment Method of which you are not the named holder as a fraudulent act.

In the event of any conflict between these Terms and the Noropay Account Terms of Use, these Terms will prevail to the extent of the conflict.

Important Disclaimer

Electronic money accounts are not bank accounts. By accepting these Terms of Use, you acknowledge that the Dutch Deposit Guarantee Scheme does not apply to your Noropay Account.

In the unlikely event that Noropay becomes insolvent, you may lose the electronic money held in your Noropay Account. Applicable regulatory requirements are designed to safeguard customer funds and maintain the required level of liquidity.

Your Noropay Account is an electronic money account that enables you to send and receive electronic payments. Electronic money held in your Noropay Account does not expire and does not earn interest.

Opening Your Noropay Account

By accepting these terms and conditions you confirm that:

To use certain Noropay Services, you may be required to create and maintain a Noropay Account. You must provide accurate, complete and up-to-date information during registration and throughout your relationship with Noropay.

You have read, understood and accepted our Terms of Use and Privacy Policy;

You have provided correct and accurate contact information (including an email address that you check regularly) during the onboarding process and that you are the beneficial owner of all funds held in the account and have provided accurate information in this respect.

Depending on your country of residence, verification status and other factors, your account may be subject to transaction, deposit, payment and withdrawal limits.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

Noropay may request additional information or documentation to verify your identity and comply with applicable Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention and regulatory requirements.

Fund uploads, payments received, payments sent and fund withdrawals are displayed in your online transactions history together with the date of receipt or transmission (the debit, value and date), the fees charged and, where applicable, any exchange rate used. Each transaction is given a unique transaction ID and shown in the transaction history. We will not alter or amend information displayed in your online transaction history. You should quote this transaction ID when communicating with us about a particular transaction. You should check your Noropay Account balance and transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service.

If you have any intention to use your Noropay Account for commercial purposes, you must tell us, even if you use it also for private purposes. If you have stated that you will use your Noropay Account for private purposes only, you must tell us immediately before, at any point in the future you use it for commercial purposes by contacting Customer Service. You are using your Noropay Account for commercial purposes if you are receiving payments for or in connection with any business activity. We reserve the right to determine whether, in our reasonable opinion, you are using your Noropay Account for commercial purposes. If you are using your Noropay Account for commercial purposes, in addition to these Terms of Use, you shall be bound by our Merchant Terms and Conditions. If you are in any doubt about whether or not an activity amounts to a commercial activity, you should contact Customer Service.

Your transactions may be subject to currency conversions. If you make a payment from your Noropay Account denominated in one currency to a Noropay Account denominated in another currency, you will be asked to either make the payment in the currency of your Noropay Account or in another currency. If you choose the currency of your Noropay Account, then the recipient will pay the fee for the conversion into the currency of his or her Noropay Account. If you choose the currency of the recipient’s Noropay Account, you will pay the fee for the conversion into the currency of the payment. If you choose a currency that is neither the currency of your Noropay Account nor the currency of the recipient’s Noropay Account then you will pay the fee for the conversion into the currency of the payment, and the recipient will pay the fee for the conversion of the payment currency into the currency of his or her Noropay Account.

CLOSING YOUR NOROPAY ACCOUNT: You may close your Noropay Account at any time by contacting Customer Service. Closure of your Noropay Account shall terminate these Terms of Use with immediate effect.

Prohibited Transactions

You must not use Noropay Services to send or receive payments in connection with unlawful, fraudulent or prohibited activities.

Prohibited activities may include, without limitation:

• Tobacco products, prescription drugs, illegal drugs and drug paraphernalia
• Weapons, firearms, ammunition and related prohibited items
• Material that promotes violence, hatred, racism or illegal activities
• Counterfeit goods, government ID replicas or fraudulent documents
• Illegal gambling, sports betting, casino games or poker services
• Pyramid schemes, Ponzi schemes, matrix programmes and similar fraudulent investment schemes
• Activities that infringe third-party intellectual property rights
• Unlicensed financial, payment processing or payment aggregation services
• Any other activity prohibited by applicable law or Noropay policies

This list is not exhaustive. You are responsible for ensuring that your transactions comply with applicable laws and regulations in your jurisdiction.

Noropay may suspend, restrict or terminate your account, refuse to process a transaction, or reverse a transaction where we reasonably believe that the transaction violates these Terms or applicable law.

Fees

Certain Noropay Services may be subject to fees. Applicable fees may vary depending on the service, transaction type, payment method, currency, country of residence and other applicable factors.

Where applicable, fees will be presented to you before you complete a transaction. By proceeding with the transaction, you authorize Noropay to deduct the applicable fees from the relevant amount or account balance.

Fees payable by you will be deducted from your Noropay Account balance and you hereby authorise us to do the same. Transaction fees will be charged when the transaction is executed. If your Noropay Account balance is insufficient to cover the fees, we may refuse to execute the payment. Reversal or chargeback fees will be deducted when incurred.

Use of Our Services will incur a customer transaction fee which will be charged to the Bank Card you identify as the payment method for your Payment Transaction, customer fee, and any other costs as provided in these Terms of use. In accordance with applicable laws and regulations, and before execution of a Payment Order, we shall provide information to you regarding the fee and any applicable exchange rates, which will be displayed in the order preview section of the Noropay Transaction page. If you do not accept the fees or exchange rates applied, you shall have a right to revoke the Payment Transaction until such time as the Transaction is being executed by you, as described in our Terms of Use.

In addition to any fees charged by us, a Payment Transaction may be subject to other fees and costs and exchange rates payable to other parties, for example, banks and other payment institutions involved in the Payment Transaction, as well as deductions that may apply (for example, for tax reasons) as required by the authorities of the destination country of the Payment Transaction. The amount that we deduct will be no more than the amount of our legal responsibility.

Your transactions may be subject to currency conversions. If you make a payment from your Noropay Account denominated in one currency to a Noropay Account denominated in another currency, you will be asked to either make the payment in the currency of your Noropay Account or in another currency. If you choose the currency of your Noropay Account, then the recipient will pay the fee for the conversion into the currency of his or her Noropay Account. If you choose the currency of the recipient’s Noropay Account, you will pay the fee for the conversion into the currency of the payment. If you choose a currency that is neither the currency of your Noropay Account nor the currency of the recipient’s Noropay Account then you will pay the fee for the conversion into the currency of the payment, and the recipient will pay the fee for the conversion of the payment currency into the currency of his or her Noropay Account.

Transactions, Reversals & Refunds

Once a transaction has been submitted, processing may begin immediately. Depending on the transaction type, cancellation may not always be possible.

Noropay may delay, reject, reverse or cancel a transaction where required by law, regulatory requirements, fraud prevention measures, security controls or these Terms.

Uploading or creating a fake bank transfer payment receipt is illegal and constitutes fraud. If you use online tools, templates, or AI image generators to create convincing screenshots of bank confirmations or proof of address , your account will be immediately terminated and frozen.

Where a refund is applicable, the refund will be processed according to the applicable transaction terms, payment method and relevant refund policy.

Sending, Receiving & Withdrawing Funds

Your Noropay Account allows you to send and receive electronic payments and, where available, withdraw funds using supported withdrawal methods.

You may request a withdrawal at any time, subject to applicable verification requirements, minimum withdrawal amounts, available balance, transaction limits and withdrawal fees.

To send a payment you are required to authorise the payment with your login details and password. We may also ask you additional security questions relating to you or your Noropay Account. If your Noropay Account is protected by additional security measures such as password tokens, you need to follow the instructions provided to you with such additional security measures.

Every recipient of a payment you wish to send through us must have a valid means that we can use for their identification. For most of our services that means of identification will be a valid e-mail address but other means of identification may be required for our other services.

If the e-mail address of the intended recipient is registered with us, the funds will be instantly credited to the Noropay Account associated with that e-mail address. Once funds are credited to the recipient’s Noropay Account, the transaction becomes irreversible.

If the recipient’s e-mail address is not registered with us, we will send a notification e-mail to that e-mail address with instructions on how to claim and receive the payment. If the recipient does not claim the payment within 14 days, the transaction will be cancelled and the funds will be returned to you. You may also cancel the transaction at any time before the funds have been credited to the recipient’s Noropay Account. To cancel a transaction you should log into your Noropay Account, locate the relevant transaction in your transactions history and select “Cancel”.

If you receive funds into your Noropay Account, we will send you a notification email and display the payment as a “Receive Money” transaction in your transactions history, together with the date of receipt (the credit value date), the fees charged and, where applicable, any exchange rate used. Each transaction is given a unique transaction ID and shown in the transaction history. We will not alter or amend information displayed in your online transaction history. You should regularly reconcile incoming payments with your own records.

You should be aware that receipt of funds to your Noropay Account does not necessarily mean that these transactions cannot be reversed. We reserve the right to reverse a payment if the payer or the payer’s bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to Chargeback or otherwise reverse) an upload or other payment which was used to fund the payment to you.

You can request a withdrawal of all or part of the funds held in your Noropay Account at any time. To do this you must log into your Noropay Account and select a withdrawal method and enter the amount to be withdrawn. Withdrawal methods are payment services provided, at least in part, by third party financial institutions (for example, the bank where you hold a bank account). We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method, as long as there is at least one withdrawal method available to you. Where the withdrawal payment is received by you through the involvement of a payment service provider (such as the bank where you hold a bank account), we shall not be responsible for the withdrawal payment once the withdrawn funds are received by your payment service provider. We also reserve the right to request an alternative bank account or other withdrawal method to be used in case we are unable to process the withdrawal to your preferred withdrawal method.

You must not make a withdrawal to a bank account or other Payment Method if you are not the named holder. We take any violation of this requirement very seriously and will treat any attempt to use a Payment Method of which you are not the named holder as a fraudulent act, and you must ensure that the payment details you enter when withdrawing funds are correct and complete. We will not be liable for withdrawn funds being sent to the wrong account where this is due to you providing incorrect payment details. When withdrawing to a bank account, you must ensure that the account number, sort code, IBAN and/or BIC/SWIFT are correct. If you have withdrawn funds to the wrong account, you may request that we assist you in reclaiming the funds. However, we will charge you an administration fee.

The electronic money held in a Noropay Account belongs to the individual or legal entity registered as the account holder. You may not assign, transfer or otherwise grant ownership or control of your account to another person.

Third-Party Providers

Noropay may work with trusted third-party service providers to support the delivery of our Services, including payment processors, fraud prevention providers, identity verification providers, customer support providers and data analytics services.

These providers may process information only to the extent necessary to provide the relevant services to Noropay and to comply with applicable legal and regulatory requirements.

Where required by law, Noropay may disclose information to regulators, courts, law enforcement agencies or other authorized authorities.

Where we have recommended products or services via a third party, for example a product provider or investment platform, the terms and conditions of that third party will apply. Whilst we do not exclude any liability for negligence on our part, in terms of our recommendation for that third party, we cannot be held responsible for the acts, omissions or solvency of any such third party. You should read any such third party’s terms and conditions and make sure that you have understood these.

If you do not understand any point, please raise this with us. We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems which may include verifying your identity against credit reference data, but this is purely for the purposes of identity verification and will not affect, nor appear on, any credit reference score. We may conduct these checks from time to time throughout our relationship, not just at the beginning.

By accepting these Terms, you consent to us carrying out such identity verification checks. Your personal information is very important to us. We will endeavour to take all due care to protect this information. For further details on how we manage your personal information please refer to the separate Data Privacy Statement which we have issued to you.

Liability & Responsibilities

You are responsible for providing accurate information and for using Noropay Services in accordance with these Terms and applicable laws.

You must take reasonable steps to protect your account credentials and notify Noropay promptly if you believe your account has been compromised or used without authorization.

Noropay implements appropriate security measures designed to protect customer information and transactions. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Noropay may suspend or restrict access to Services where necessary to protect users, prevent fraud, comply with legal obligations or maintain the security and integrity of the platform.

Noropay is never liable if the provider’s website goes offline for any reason whatsoever or if something happens to the website that causes damage to the client.

Digital Products

Downloadable Digital Products are non-refundable after a successful download. Refunds are only possible if payment was made but the product was not yet downloaded, or the downloaded file is defective. We will accept a return of Devices (except Software that has already been provisioned to you via download link, license key, email or other electronic delivery method).

Noropay is the platform to buy or top up online gift cards, gift vouchers, Airtime ,TV , Electric, Water and other online credit. We are also a source of information about Education and Utility bill.

Via our website, you can buy top-up credit from various providers. The conditions set by each provider apply to the use of the credit.

If you buy credit, you will receive a digital code for that credit from us. The provider is the actual supplier of the credit or service and an agreement is created between you and the provider when you activate the credit. Noropay or Noropay utility is the intermediary. The provider is responsible for the possibility to actually make use of the credit.

The description of the goods from the various providers on our website is as accurate as possible. Any mistakes or errors in the description of the offer and / or in the images shown are not binding and do not lead to any liability for us and / or the provider.

All purchases of credit or token via our website may be checked for abuse or fraud (including unlawful use of a payment method, theft, fraud, embezzlement or otherwise). For this purpose, we work with third parties. As soon as we suspect or discover abuse or fraud, we will refuse an order of credit and we will not issue a digital code.

In case of suspected unlawful use, we can ask for a copy of a valid ID, a copy of a bank statement and/or other documents. After this extra check we can decide whether to provide a digital code, but we are not obliged to do so. We take these measures in order to keep the process of buying credit through our website safe for you and everyone else.

The reason for deviating from the right of withdrawal is that a product cannot be returned because it cannot be ascertained whether the product has already been used. After all, it concerns digital products of which delivered electronically or if the seal is broken immediately after delivery. The nature of digital products makes any reflection period and the right of withdrawal impossible, except in case of delayed payment. In that case, the code has not yet been sent by the client nor received by the contractor and the product could still be revoked. For this, it is the customer who bears the burden of proof.

Under no circumstances will the contractor be liable for any delay in the delivery of products, except in the event of intent or gross negligence. Contractor guarantees to deliver a working product code, in the absence of which a new code will be delivered (free of charge). Evidence for the malfunctioning of the code lies with the customer.

Note that the code represents digital value (a digital good) that can be used immediately. This means that you can start using the code instantly after receipt. So, can somebody else, if they have access to the code. To prevent abuse, please keep the code for yourself and do not share it with others.

To ensure you can receive your digital, please make sure that the email address and mobile number you provide during your purchase process are correct.

Digital credit can be purchased safely and securely via our website. If you have purchased credit, you will receive the digital code by email. In some cases, the digital code will also be shown directly on your screen after purchase.

Unless explicitly agreed otherwise, payment can be made by any of the payment methods offered on noropay.com or utility.noropay.com

Digital Products and Purchases

Termination & Suspension

We may close your Noropay Account and stop providing any payment services associated with it by giving you three months’ prior notice. You may close your Noropay Account with us at any time. When your Noropay Account is closed these Terms of Use shall terminate with immediate effect.

Together with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.

• If your Noropay Account is subject to a reserve, closure of your Noropay Account will not affect our right to hold the reserve and to make deductions therefrom for the time agreed.
• We may at any time suspend or terminate your Noropay Account without notice if,
• We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity,
• We reasonably suspect your Noropay Account to have been used or is being used without your authorisation or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you,
• We may, in our sole discretion, suspend or terminate any Deposit without notice if we reasonably believe that: (i) you have breached these Terms or Noropay Account Terms of Use; (ii) your use of the Deposit is fraudulent, including but not limited to, money laundering, terrorism financing, or other activities that are in breach of our terms of use; (iii) you are in violation of any law or regulation that is applicable to your use of Deposit; (iv) a deposit has been set up without your authorisation or fraudulently.
• We may suspend your Noropay Account or otherwise suspend its functionality on reasonable grounds relating to the security of Noropay Account or any of our security features or if we reasonably suspect you engaged in an unauthorised or fraudulent use of a stolen Credit/Debit Card. We will stop the transaction, refund and suspend your Noropay Account indefinitely.
• If we have reasonable grounds to suspect fraud in such actions and we report this to our Bank or the payment gateway used, the refund may be suspended pending investigation of the fraud case.
• You will not be entitled to any such refund if,
• You do not inform us by notice in writing without undue delay upon becoming aware that an unauthorised Payment Transaction may have occurred, and in any event not later than 6 months after the date on which the unauthorised Payment Transaction was made;

You will be liable to us for all losses which we suffer or incur relating to any fraud or fraudulent activity by you at any time. However, you shall not suffer any loss or fees in the event an unauthorized Payment Transaction is executed by us through no fault of yours.

We will have no liability to you for failure to execute your transaction, or any incorrect execution of, a Payment Transaction where the reason was our refusal to proceed with that Payment Transaction or any part of it or if the Payment Transaction was incorrectly performed due to your fault (e.g. by providing incorrect payment or Recipient data) or duplication of someone Credit/Debit card.

Account Freezes and Terminations: If an account is funded using a card with mismatched names, suspicious billing zip codes, or flags from fraud databases, the account is immediately frozen, and any remaining balance is locked.